eprintfast

I like your prices and the quality of your products, however your website is very unreliable, has multiple glitches and has forced me to phone several times to try and figure out orders

need to reprint. quality wasn’t good.

I was so so disappointed with the quality of the invitations I received The cropping was done horribly, printing did not go all the way to the outside edges and looked faded in parts - basically looked like I had printed them at home on my own printer and used scissors to cut them. As you can imagine, paying $50+ you expect more than the "at home" printed look. After waiting over a week for the product (which is a long time these days) I expressed my disappointment in the product and they told me I had to ship it back (at my cost!!) to have a refund. In this era, how is that appropriate customer service!!? It was my first time using them and based on these issues, will be sticking with VistaPrint. I should have just printed with VistaPrint in the first place, at least they have great customer service if something ever did go wrong - which is rarely does!

I ordered pamphlets which quality are the worst i have ever seen. Your customer service is by far the worst : you ask to take back the package and i have to pay for the sending (5000 copies) but you're responsible for sending me crap. When i ask for explainations they just won't answer. Like many other customers, i have noticed that you've made a clear choice (since the new website): delivering poor quality to save costs. We used to be loyal customers. That'll never happen again and we will let everyone know.

The website needs a radical overhaul. Just copy vistaprint.ca simple. We should be able to design and proof our design online...also the proof should be done before paying...im tired of paying and then get an email saying there is something wrong with my design...awful experience....