eprintfast

I ordered 25 tri-fold flyers* from Eprintfast and the quality was good and professional. So I decided to order 500 more. This time the quality was mediocre. It seems that these brochures were printed with a lower quality option than the first ones (such as incorrect colors, darker contrasts and grainy printout). When I asked customer support to reprint them they told me that "order was printed as supplied within tolerance". Well if the colors on the flyers are supposed to be light orange and light blue and you get instead orange brique and a grey blue I think it is legitimate to complain. One of the character with light skin color appears almost black skin on the pictures without mentioning it is slightly pixelated. They close the case while I was asking to talk with a manager. I have years of experience in customer service and I can tell you this is bad customer service. If something goes wrong with your order do not expect good customer service from Eprintfast because there is not any. *The brochures I have submitted to Eprintfast are designed by professional designer with 300 dpi pictures and are converted in CMYK colors

I wasn't pleased that I wasn't sent a proof of my order, nor did I find the customer service very friendly and helpful while I was working on my order.

Also if there is an error, you should be providing telephone number of print shop mgr/supervisor so they can stop the process before printing. I AM ALWAYS HAPPY WITH THE QUALITY OF YOUR WORK. It is the process that I have a beef. Cheers! Will continue to do business with you'll!

poor service, confusion and inside problems.

I ordered two different double sided business cards each with its own back design. I received my cards and one set of cards had the front of the other set on its back. The other set of cards had the same design on it back it has on the front (also the back design was all the way to left when on the opposite side (WHICH IS THE SAME DESIGN) is centered). All in all horrible experience and total waste of $50. I was referred to you guys by a friend and I'm absolutely disappointed.