eprintfast

Received the postcards but was very disappointed in the lack of quality in the colours of them. It was as if the file had been set to -30 saturation, pretty bad.

Our company MyTutor has used the site in the past with good results, but I must admit our last experience was very disappointing. We order 100 business cards and 250 flyers 2 weekends ago, and were in fairly urgent need of the flyers. A few days later, we got word that the items were being shipped. We received the business cards but did not receive the flyers. On the following monday (over a week after we had placed our order), I tried calling in. I waited on hold for 15 minutes and then received a message that you were unable to take our call and to leave a message, so I did. I then also sent an email asking about the situation of our flyers. I called again the next day and was told to wait an hour or two while they looked into the problem. I was sent an email a few hours later saying the flyers were rejected and that we had been emailed about it. I checked my email, including spam and trash, and found no rejection email. The only email I had received was the one saying my order was being shipped, which listed the flyers on them. I explained that in a response email, but was again told it was rejected and to check my spam (again). At this point, we just want our flyers because we rely on them as our main form of advertising. We were not advised that the design was rejected, and so it has now been almost two weeks since our order was placed and we are still waiting. As mentioned, we have used the website before and like the service/prices, but this experience was a big turn off. We never received a rejection email, in fact we received an email saying our flyers were being shipped, and if it wasn't for that second phone call (because my first call and email were not responded to), who knows where we would be at. Just wanted to give our honest feedback. Thanks

Ordered product was not completed and shipped until several days past promised shipment date on a time sensitive project.

Sadly, I wasn’t pleased with the print colours. My Pantone light grey printed as white.

11 business day turnaround on item marked as 4-6 day.