donefirst.com

Love Done! Only wish I didn't have to write to my doctor every time I need a refill. It would be awesome if there was an autorefill feature, or at least a reminder that says "You are now eligible to request a prescription refill" Poor wording but hopefully you get the idea : )

Overall - good. Early on, severe inefficiencies with communication and execution workouts which were frustrating, as well as monthly turnover of medical professionals. However, assuming that my current provider continues, things are great. Looking Forward: I think that Done needs to assess its incentive structure and definitions of how it measures success for those professionals it contracts and prioritize retention. There's also a very, very big opportunity that is being missed (or maybe it's in your pipeline)? But I would recommend mapping out a plan to expand your scope of services to include longer or more frequent consultation or therapy sessions. You have created a HIPAA-compliant communication platform and network which can be leveraged to offer traditional therapy services. This could be priced as an ad hoc incremental, and/or introduce a tiered monthly subscription model. This would help with doctor retention, customer capture, and diversify your offerings. That last one is critical to your long term viability, as we've seen substantial scrutiny in the press and from the federal government around some of the newer companies like Done. Reputation, goodwill, customer loyalty, contracted professional retention and draw, Total Addressable Market (TAM), and revenue pipeline will open up considerably. Give it some thought!!

provider is excellent but support is difficult to get because there is lengthy turnaround time and no direct line to speak with an actual person over the phone. Only email and takes 3 days to get response...

It has been almost a week and I haven’t received a treatment plan or prescription. No responses to my emails inquiring about same.

I’m struggling with the medication prescribed. Have yet to hear back to correct or change the meds. Nauseous, can’t take it.