dankstop.com

My inquiry isnt related to a sale and Im not a US customer so I didnt get an answer after trying to contact the sales staff.

The bong arrived with a broken percolator and I initiated the return process. The email communication went well however the return shipping label never came in the mail as was stated. I reached out through email again and the new employee emailing me promptly sent me the attachment label. But still a somewhat fair process and I'm hopeful for the replacement when I reorder and try this company once more.

Currently having order nightmare. Sold and charged for an item that was not in stock and not allowed to substitute. Will update if possible. So far, very disappointed with customer service policies but communications continue.

Reasonable pricing, a spring sale, and fast and free shipping had me excited to purchase from DankStop. But my order was sent to the wrong address, and then you were out of stock to fullfil the order. Although I was refunded in full, I can't help but feel extremely frustrated with how this ended. Thanks(?), Sam

Purchased an item over 2 weeks ago, and was missing part of the order. Took a week to receive missing piece only to find it was the wrong part. Have yet to receive what I paid for. Was then told wouldn't arrive for another 4-5 days. Terrible.