Curlsmith CA

Will it show up? Or will I lose my money? No communications from Curlsmith about why the items I ordered are still awaiting pickup by the carrier. This is my second time ordering from them and I'm now wondering if I fell for a scam.

The products? Love them! But I'll be purchasing from a retailer rather than their website from now on. My experience wasn't a good one after placing my order. They may only have one rep who responds via live chat, email, and even DM on social media - I was hoping to get someone else to look into my order for me but couldn't. I felt I wasn't being given the whole picture of why my order hadn't shipped and I was having to follow up instead of them providing an update. After reading someone else's experience that seemed very similar to mine, I'd rather buy elsewhere.

I ordered over a month ago and I still haven’t received the products or information as to when exactly that will happen.