Opener and Door
The experience was good overall. One of my orders was delayed probably because I placed two orders of products that are usually shipped together (door and opener). They initially sent the door. Three weeks went by, and I did not receive my opener. So, I contacted ChickenGuard to find out what happened. They told me that my order had already been delivered. They gave me the tracking number and asked me to call the shipping company. I called the shipping company to find out where my opener was. When they checked the tracking number, I was giving them, it was the same as the product they had delivered 3 weeks back. I called ChickenGuard again to tell them what the shipper had told me. It was then that they realized that I had placed two different orders and that only one was fulfilled. They apologized and sent the second order which I received about 4 days later. The lady I spoke with was very helpful. She refunded me some money because my orders cost less when purchased as a combo. They refunded me the difference. I would have given them 5 stars because they did a good job. However, the delayed delivery took away 1/2 a star. My rating is 4.5. However, there are no halves ratings.
The product is working as advertised.