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I’m absolutely obsessed with Verb, so of course I bought a bunch of things when their summer sale came around. I ended up making two orders, one for me and one for my dad (who I’ve also gotten hooked on Verb). My order came without any issues and in a decent timeframe, considering the fact they had a big sale happening and most likely a bunch of orders, but his was missing one of the shampoos we ordered. I immediately sent a support request, but I ended up waiting a week and a half for a response, hence the 4 stars. That being said, the customer service I got was amazing, they apologized for the timeframe, and immediately sent out a replacement, with no issues. I would highly recommend dealing with Verb, as the support I received just validated my love for the brand even more!

Since I started using your products about a year ago, they seems to be pretty good. But recently I purchased the Leave -in curl conditioner… very misleading product. This is Not what I would call a Leave-in when technically you only Leave it in the day after you shampoo to revive the curls? I thought it was after you washed the hair and it was then to be left in… it left my hair dryer and sticky when I used it according to directions. Glassy shine spray should be a Clear product I would have thought? But it’s actually a white creamy texture and when I spray it on, I get all these Dandruff looking spots all over my hair?? (Yes I checked my head before I sprayed) Customer service was good, except the fact that it took almost 2 wks before I heard from anyone. It would have also been good to have a Phone # on the website as an alternative to reach customer service.. thx

Great products. The ghost line is fantastic for fine hair. My only complaint is that delivery time is long.

The online ordering is very easy and give you the option for free shipping if you spend a certain amount and delivery is fast.

Love the products, so does my husband.