CabinZero

I'm surprised Cabin Zero asked me to write a review for them, but here goes anyway. After plenty of research I decided to buy a Cabin Zero 44l to replace my trusty wheeled case from Woolworths (cost £12, now over 10 years old). Loved the look, design, choice of colours of the bags & even though more expensive than some others out there, thought I had made the right choice. First outing of the summer was a 5 night trip to Italy in June. More than enough space for all my stuff - couldn't believe how roomy my bag was! Unfortunately, on our return, I noticed the stitching at the top of the bag coming apart. Not what I expected from a bag with a 10 year guarantee. I contacted customer service by FB messenger & email to report the issue. When I eventually got a reply I was told to send pics etc. complete a warranty form & return to the company (tracked, at my own cost). After a LOT of emails I finally received my replacement (yesterday - August 22nd). So would I buy a Canin Zero bag again? In a word - no. For the higher price you pay compared to others in a similar category (cabin sized luggage), the quality was disappointing & a 10 year guarantee is a draw, but if you have to pay retun P&P more than once (no offer of a free postage label), that's going to cost you too. In hindsight I should have bought one of the cheaper options out there & if it had failed after a couple of years been happy with that. I bought my bag in May, but couldn't take it my holiday in France in Jul/Aug or a festival in Aug because I was still waiting for a replacement........You decide.

I was hoping to find out store locations. Can't seem to be able to bring up the map on our home computer. Got the address of one store in London. I'm comparing the responses/communication to Burton .... Burton has set the bar for customer service at a very high level. When I travel to London I will look for the store, I hear excellent things about the product.

It's been a month and I haven't heard from you. I sent the form and every picture required with it.

I ordered two bags for vacation and after a couple weeks they still had not arrived. I contacted the company who assured me they would be there soon. After another week, the bag still had not come. I contacted the company again and they said that they would be there soon. A few days later they arrived but one bag had a loose strap with broken stiching. The other bag was great but we were unhappy that we had to wait so long for one good bag and one damaged bag. I contacted the company again and they promised to send packing cubes to make up for the damaged bag. The cubes never came.

But when I was looking for advice from customer service on which bag to choose, it was seriously lacking..