5 Stars for Customer Service
I bought a backpack from BuyZip and when I received it, it was crooked. The top of the backpack was about 2-3 inches off center from the other part that was supposed to line up to. It’s so bad it feels like its falling off your shoulders and I won’t be using it. The backpack I received: 2 stars… On the bright side, they offered to send me a new backpack or refund my order in full. I chose the full refund and I’m giving them 5 stars for their customer service, NOT the product.