burkett.com

I ordered a 2 burner hot plate from them. Communicating was challenging, it arrived and was thown in my driveway damaged. No legs, box badly broken and scratches on the unit. I made them aware of this and sent photographs of the poor delivery, they informed me I could wait for a new unit and I said I would rather you just discount this unit as a scratch and dent because I needed it before any new unit would arrive and I had it installed in my catering trailer. They never offered me any discount whatsoever which I think is bad of them but several months later, a new stove arrived on my doorstep via UPS and I told the UPS driver to take it back. I didn’t want it. I didn’t order it and I certainly didn’t need it. I left it on my doorstep and I assume they came and got it because it was gone the next day and it was pretty heavy so I don’t envision it was taken by a porch pirate. Then, several months later, I get an email from these people saying I need to pay for this other stove, which I did not authorize and did not order. I simply asked for them to discount the one that I kept. I’m not responsible for their poor communication skills, and the fact that I paid full price for a damaged item speaks volumes about their integrity.

It started malfunctioning in less than a year. Right when the Summer season started.

I got charged twice on my credit card for the same purchase.

DO NOT buy restaurant equipment from these people. New stuff is very overpriced. Used stuff are reconditioned appliances, that had problems. When we bought a used True freezer, over $1,800, I knew I needed to get the warranty they pushed on me. Then months later it broke down. Using the warranty was a nightmare. Burkett didn’t care one bit that I had to pay for the $900 repair out of pocket. Then fight tooth and nail to get full reimbursement. They refused to pay sales tax. It was finally put right, no thanks to Burkett. BUT THEN a month or so it broke AGAIN. Warranty is only good once. The company that fixed it refused to stand by their work. And Burkett? My salesman was gone, so I was passed off to customer service. And all I got was an email that said our mixer was out of warranty! Not even the right product! So the freezer sits unused, luckily we’ve found a way to go without. Find somewhere else to buy your restaurant equipment.