briggs-riley.com

Briggs & Riley service is great. I've had to had minor repairs done to my carry-on spinner, thanks to airline baggage handlers, and there is never an issue and repairs are always done no-questions-asked. If you are considering luggage without a lifetime guarantee, don't do it!

Didn’t have to call customer service for anything but I’ve heard good things! Shipping wasn’t fast or slow. Free and about a week to arrive.

This is the seventh piece of luggage I’ve acquired from Briggs & Reilly, and by now I can take for granted that the quality will be impeccable. Durability is a given. It all comes down to whether the design fits your particular needs. This backpack is not for daily commuting (wrong pocket configuration) and it’s certainly not for hiking (too heavy). It’s for avoiding checking a bag at the airport by giving you a spacious “personal item” to take whatever won’t fit in your carry-on bag. It is also for easing your way through an airport by having all the right pockets and zippers to simplify getting through TSA. It performs those functions really really well. Also, it looks great — very put together and a little stylish. I love it.

Ordering was a breeze and my Essential 22" Front Pocket Carry-On Expandable Spinner came quickly.

Ordering and delivery were efficient.