briggs-riley.com

Quality second to none. I am a lifelong fan of the brand.

shipping was quick and the packaging appropriate.

Appearance of bag was better than what pictures portray. Quality better than expected. Attention to detail was an apparent. Customer care response was very responsive prior to purchase. Emails answered early first available business day. Mild improvements: when suitcase lies flat and open on hard surface case tilts around handle it lies in — should have some either stabilizing bumpers to prevent tilting OR add more pocket holder(s) similar to one already between handle to prevent rocking. Consider bumper style that could add accessories like: retractable cup holder, small toiletry holder for short layovers between flights = freshen up, home or iPad holder for viewing, hooks for bags (duty free purchases or lunch etc). The bumper simply accept extra accessories while you solve rocking/ stability issue.

Briggs & Riley, thank you for offering quality products.

My experience with Briggs & Riley has been nothing of top notch. Their quality products, ease of ordering, and customer service is spectacular.