bolfoods.com

We purchased two hazelnut drinks for our sports mad daughters as a treat. £3.50 each. We looked at the website and were impressed with the health credentials and ethos of the company. The drinks were purchased from our local Tesco's and were in the refrigerator section. The next day they went to drink the drinks and, on opening, the lid popped of. They tried the drink and said it was vinegary in taste. We then looked at the item ourselves and it was congealed in the bottle and kept oozing out of the top and smelt foul. I emailed your info @ Bol email address and received a reply from Jamie Blake. Essentially, sorry for the issues and have referred to our technical team and asked for photos. I sent these and then a further reply from Jamie Blake advising that contact would be made with the store about correct storage. Absolutely no welfare concern for our daughters who ingested this, no safety advice and no other assistance with regard to the matter. I think, for a company that professes to be so kind, caring and healthy you maybe need to pay some further attention to your customer care. Even minimal interest would be nice.

After buying a faulty one pot meal which was inedible I am now waiting weeks for a refund on a pot I had to re buy myself.

Poor communication. After one week I still hadn’t received a notification the order had dispatched so I chased this up with BOL. The order had been damaged at the warehouse so the delivery would not be processed. Again, no notification of this until I actively sought this out. I did receive a refund and an apology but I would have preferred the offer of rearranging a delivery quickly, or an incentive to shop with them again. Instead I felt like this was swift action to return my money and move on, leaving me to question how little they value their customers.

My drinks were gone off they were clumpy and smelt sour

I have not received my order, and they have not responded to my requst to cancel the order and provide a refund