Prompt and empathetic
In a recent customer service experience, I reached out to address an issue concerning product quality. Isabel, the customer service representative, was both prompt and empathetic in her response. From the onset, she demonstrated a genuine concern for the issue at hand, proactively inquiring about the details to fully understand the situation. Her approach was not only professional but also reassuring, making me feel valued and heard. Impressively, Isabel didn't just stop at acknowledging the problem; she went a step further to offer compensation, a gesture that spoke volumes about the company's commitment to customer satisfaction.