Poor communication
Poor communication. After one week I still hadn’t received a notification the order had dispatched so I chased this up with BOL. The order had been damaged at the warehouse so the delivery would not be processed. Again, no notification of this until I actively sought this out. I did receive a refund and an apology but I would have preferred the offer of rearranging a delivery quickly, or an incentive to shop with them again. Instead I felt like this was swift action to return my money and move on, leaving me to question how little they value their customers.