bokksuboutique.com

I ordered several gifts from Japan weeks after I placed this order. I received everything else last week. There is no excuse for this delay. It’s an advent calendar. It’s useless now.

forced to download an horrible app else you dont get info customer support dont help, even if the package is still in transit

slow and when i aksed for help they told me that its been many days and they can't help anymore also they force you to download an ugly shop app, or else you dont get track info

The Bokksu calendar really missed the mark. It took nearly a month for the calendar to arrive, meaning it didn't come until after the first week of December, so the whole fun and build-up of the advent calendar was lost. Worse, this wasn't some delay with customs, Bokksu just picked a cheap carrier, so the delays actually happened with the shipper. To add insult to injury, when I would write to Bokksu customer service to inquire about the status, they dismissed my concerns and kept sending me a worthless link for USPS that would show the "package has not been received" message for literally weeks. Then when it finally did show, they apologized for the delay with a $15 discount on a future Bokksu product. . . could not recommend Bokksu any less.

Absolutely horrible. The product still hasn’t arrived. I haven’t been reimbursed for anything. You only offered a store credit. Horrible.