Customer Service When Needing Help Is Bad
The review is based on the customer service I received based on my experience regarding trying to get a itemized receipt of my subscription purchase last month. When I first submitted the email. I was immediately told I should reach out to TrueMed for my receipt. I reached out to TrueMed and they gave me instructions on how you pull it up, but it was not there. Only the first receipt from my first order through TrueMed. TrueMed told me after going back and forth with Body Complex Rx and TrueMed that because the 2nd order was a subscription purchase and not a purchase through TrueMed for the HSA\FSA I would need to get the receipt throughout Body Complex RX. Which I still have not gotten. There is a disconnect with the communication. Had the customer service person from Body Complex RX look up my order number; which I provided in the email then they would have known that my second order was a subscription order and not the order through TrueMed. I have been going back and forth between both companies and I still can't get a itemized receipt which makes no sense. Very disappointed with the customer service. The product is great, but you guys really need to work or going above and beyond when a customer needs especially since I don't have a way of talking to a human on the phone.