Big Ass Fans

Two obsidian heaters don’t work. Circuit is fine. Tested the heater on two different outlets. One we know works. Support has been great

We have now a total of 5 of these fans in our house. Before this fan we were able to get them all to work with the same BAF app. Now this new one will only work with the new app, and only some of the fans on the old app can be moved to the new one. This is a big hassle that the fans can not coexist with each other.

Not sure, my fans haven’t arrived….

Customer service is a struggle

Remote control does not connect to the fan.