Great customer service
I love this wrap b/c it is so light weight. It does take a few times to figure out how tight to tie it. It does seem to stretch as you are using it. My son isn't a fan of me wearing him (insert heart break) so by the time he is completely over it I don't need to retie it. I had a slight issue with the stitching coming undone. The Beluga team was very fast to address the issue and make it right.
Bottom line: I would highly recommend this wrap!!