babytula.com.au/

The “Warped” pattern is very misleading. Everywhere on the website it appears black and white, and since that’s the most common colour combination for this pattern, I had no reason to expect otherwise. The website also never states the actual colours. When it arrived, I honestly thought I’d been sent a used blanket because the colours are more brown-toned and look dirty rather than black and white. I contacted support and they admitted they’re aware the product images are inaccurate, but haven’t updated them. They offered a return, but I would have had to pay shipping, which I don’t think is fair when the product doesn’t match the listing. The blanket itself is soft, so I decided to keep it, but this experience has made the company feel untrustworthy and I probably wouldn’t purchase from them again.

As soon as I received my order confirmation, a meer minutes after purchasing I tried to cancel this order as I was informed shipping time was 10-30 days and I needed it delivered within 7 days to receive in time for our trip OS. Apparently this was impossible. So to receive this in another country I had to have it shipped to another state and then brought over by a friend. Massively inconvenient. The product is okay, but not worth the hassle it caused me and everyone who helped me receive it.

I have not recieved my product

Poor customer service experience, not honouring warranty replacement.

Shipping took forever.bought from Australia and this came from overseas