awaythatday.com

I ordered two sizes to make sure I got the right one. Love the bikini and am very pleased with the size I kept! However, in returning the size I don’t need, my return fee was $43 - almost half the cost of the original unworn item I’m returning. That seems a bit excessive and I am kicking myself for even entertaining it, but what choice did I have? I’m very pleased with the quality and fit of my bikini, but I would not order from Away That Day again due to the exorbitant return fees.

Unfortunately, I never received my order. After the first delivery attempt to our local postal station was unsuccessful, there was never a second attempt and the order was send back. I am now waiting for the refund.

Your fabrics and mission are wonderful; your return policy is crippling. You are an online swim company. Returns are a critical part of your business as women find what works for their bodies. A $40 return policy is too high to retain or attract customers, and the hidden nature of the policy loses trust. It should be explicit or amended.

I ordered 2 dresses and only 1 got delivered. Waiting for the customer service to respond.

Review the shipping service, it's unacceptable to have to pay customs fees in the EU. Really unfortunate because you have beautiful items but you should at least let customers know that they might pay customs fees to get their order.