awaythatday.com

Beautiful quality but bummed it didn't even come close to fitting my somewhat long torso, and wish there was a cheaper option for returns than 40 GBP.

I ordered two sizes to make sure I got the right one. Love the bikini and am very pleased with the size I kept! However, in returning the size I don’t need, my return fee was $43 - almost half the cost of the original unworn item I’m returning. That seems a bit excessive and I am kicking myself for even entertaining it, but what choice did I have? I’m very pleased with the quality and fit of my bikini, but I would not order from Away That Day again due to the exorbitant return fees.

Unfortunately, I never received my order. After the first delivery attempt to our local postal station was unsuccessful, there was never a second attempt and the order was send back. I am now waiting for the refund.

Your fabrics and mission are wonderful; your return policy is crippling. You are an online swim company. Returns are a critical part of your business as women find what works for their bodies. A $40 return policy is too high to retain or attract customers, and the hidden nature of the policy loses trust. It should be explicit or amended.

I ordered 2 dresses and only 1 got delivered. Waiting for the customer service to respond.