Augustinus Bader - CA

See my first review for more details :((

Very drying

The product is amazing - I absolutely love it but it seems the compnay doesn’t have their processes established - I shopped from Germany before then Canada and then back to online from Germany - everyone I bought from Germany - I received a tax invoice from UPS and the. FedEx - different tax amounts as the compnay is adding various prices - very disappointing considering this product is considered luxury - nothing about its service is luxury / the staff that support complaints are not trained either - terrible

I have yet to receive my order!!!!!

To be honest, for such expensive and luxurious products- the customer service experience does not match up. 1) shipping with fedex is full of problems- it takes forever, shipments are delayed at customs, and then i obtain a gross customs bill (beyond 13%hst) several months later 2) UPS was a far more expeditious and efficient carrier and accepted customs payments prior to delivery and they were far more reasonable in costs. I worked in shipping so I know carriers have an upcharge for processing border transactions so maybe FEDEXs is higher 3) getting any help or a response from customer service is impossible. it takes days, if I ever even hear back this is very disappointing and I will look to purchase my AB products elsewhere- even the points and 20% discount do not make it worth the frustration.