Client experience is terrible
The product is amazing - I absolutely love it but it seems the compnay doesn’t have their processes established - I shopped from Germany before then Canada and then back to online from Germany - everyone I bought from Germany - I received a tax invoice from UPS and the. FedEx - different tax amounts as the compnay is adding various prices - very disappointing considering this product is considered luxury - nothing about its service is luxury / the staff that support complaints are not trained either - terrible