Augustinus Bader - AU

Good service, responsive to queries.

Good communication. Forgot to nominate my chosen samples on my recurring monthly order but it seems I can’t be sent them now - seems too hard for the customer service team to change the order & send them. Bit disappointing after such a spend commitment

Shipping is great but trying to contact you with regards to changing a product in my subscription service has even challenging and so far unsuccessful

My order of conditioner and face cream arrived promptly and well packaged. I had to wait for the shampoo which was out of stock, but it was restocked unexpectedly quickly. I can't fault the service given, thank you!

I've only been using AB since the Pandemic and of course delivery has been slower than usual. I usually still receive my products in about two weeks and have been able to use the flexible replenishment ordering feature to make up for that lag time.