ArmorPoxy

Hi, the patch product leaked in the package and I wrote requesting a replacement and never received a response

Not enough info to make decisions on kits. Not enough flakes. Not enough polyaspartic. It’s been a nightmare

It’s been very costly because I had to return the kit at my expense because your website doesn’t state your clear coat isn’t compatible with other manufacturers epoxy coatings which I even spoke to your customer service which stated to when asked that all I needed to do was to follow your instructions which was incorrect or NO mention of it being proprietary. I lost shipping back charge of $45, then you’re going to charge me a restocking fee and if that isn’t bad enough I’m still waiting on a refund. Tracking number shows items were received back at armorpoxy on 12/23/24 at 11:01 am bye ERALD. Nothing from armorpoxy at least stating it was received? All around terrible customer service experience!

It started with ArmorPoxy not shipping me the proper amount of tint for the size of my project. By the time I realized this it was the night before I was going to install the product on the floor. I opened the boxes when they arrived, but I assumed the polyaspartic would come pre tinted since the tint wasn’t in the box. Everything else was there so I assumed it was correctly packaged. I had done all my prep work, grinding, cleaning, and was put on hold for a week for the tint to arrive. By the time it arrived, temperatures were too cold in my area to install the product. I had contacted support for a few questions. Chris Baksys was the employee who I dealt with. Twice he said he would get me quotes for some products and said, “if everything looks good you can just purchase from the link I send you. ” Those links never came. I ask questions about products, those never got answered. Both times I had to call him back numerous times, asked the representative I talked to to have him call me. Chris never returned my call until I had to call back and specifically as for him several times. His response was, “I misplaced my notes, please remind me on what we discussed. ” Again, he said he would work on the quote right before we hung up the phone. Because of ArmorPoxy’s mistake of not shipping the correct amount of tint, I have to wait until probably May of ‘25 until temperatures are consistently above 45 degrees F in my area. Plus spend more money renting a grinder again to give the floor a fresh grind after winter. Will I recommend ArmorPoxy to anyone looking to install a floor system in their basement or garage? Never. Not until ArmorPoxy at least attempts to make this right.