aquatruwater.myshopify.com

excelente

I was a bit concerned after reading some reviews about purchases from the European branch. Nevertheless, after watching some videos and reading a lot of positive reviews, I decided to take the risk. It took about 2-3 weeks for delivery from the Netherlands to Bulgaria (Byala, Varna oblast). Order placed on the 9 and received on the 26 of June 2025. The customer support wasn’t great. I requested details on my order the day after I made it, but I never heard back from the support team, even after following up with multiple emails. I tried calling once but got the answering machine, and when I called again a day or so later, I managed to speak with a lady from the support team. She gave me the weak excuse that my email—sent to both of their customer support emails—ended up in the spam folder. I would have believed that in the early 2010s, but not now, especially if that’s your business. The product itself is absolutely amazing. I got the AquaTru Carafe with the alkaline mineralising filter. It was very well packed in a double box. I measured the TDS before the filter at around 200 particles, and after the filter (with re-mineralisation) it was around 50. Very simple to use—it takes about 10 minutes to fill a full jug of about 1. 7 litres. Still haven't figure out how waste water ends up back in the fill tank without some of it being re-circulated and going through the filters more than once. . .

Great products, friendly customer service.

I love this product! We use it a lot and even the kids ask for "the clean water". The only disadvantage I see is that you have to pour away the 1/3 of the water left when it is ready with the filtering.

clean water whenever i need it - can only recommend. drinking, cooking and inhaling or whatever - super happy customer here. shipping was super fast !