aquatru-uk.myshopify.com

The worst service ever, with the worst customer service and shipping service.

Pooo pooo

I would never go back to this company ever again, what aquatrue machine broke when it was just a year old and customer service totally wasting my time and efforts trying to resolve the issues I had with it.

I am still waiting for my refund to be processed.

I had to return the product because it was not suitable for my hard water. 14 days and still no refund. It takes them a few days to reply to my emails. They said that because of "Black Friday", it may take longer due to the number of orders and limited staff. But when I tried to call before ordering, the automatic message said they went for a "team building retreat". So they are expecting more orders on Black Friday, but decided to go for a retreat. This may be one of the worst customer services I have ever had to deal with.