0/5 stars — Sizing issues
0/5 stars — Sizing issues + no recourse, despite doing my homework
Ordered the Amplify Ultra-High Rise Short and Coco Short after checking the size chart, reading sizing-specific reviews, and watching sponsor try-on videos. Neither fit. Turns out both were final sale — a policy that wasn't clearly disclosed at checkout, so I had no chance to factor that into my decision.
Customer service (shoutout to Ian - who may or may not be an actual person) was polite but unhelpful: lots of "we appreciate your feedback" language, no actual answer on whether the checkout disclosure issue would be reviewed or fixed. After two follow-ups, still no real engagement with the actual concern — just templated empathy.
Donated the shorts to a shelter so they wouldn't go to waste. Won't be ordering from a new brand again without clear return terms up front.