www.ca.heys.com

No customer service team cared about my concern

Poor service and build quality.

The lock was broken on delivery. Not impressed

As I mentioned in my luggage review, my experience with Hays is very disappointing so far.

Very disappointed. My 10 year old Heys suitcase was destroyed by the airline so I was quite happy to buy another Heys. However, on my second trip I had 2 zippers split open during transit and some of my clothing fell out.