superlabelstore.com/

Horrible, I never got my order and I loss my money with you guys, horrible service

I placed an order on March 16th and my labels arrived approximately two months later with an error (type-o). I was surprised that a "sample" or "pre-view" had not been sent to me prior to the creation of the labels. I had to initiate communication with SuperLabel a couple times to learn about the status of the order. I decided to write this purchase off as a loss. I will not return as a customer, nor will I refer anyone to this company.

I hate to give bad reviews but I ordered a $1 generic sample pack 30 days ago. I’ve received a bunch of emails giving various messages about the stage of production, partial shipping, back in production, re-shipping. Still don’t have the sample pack. I cannot fathom what it must be like to order a custom label.

Ik ben niet tevreden over in hoeverre ik word geholpen door de klantenservice. Ze bieden een oplossing aan die ik niet kan uitvoeren. Met andere woorden, mijn bestelling kan de prullenbak in.

The design that had come in did not look anything like I had designed. I contacted the customer service for a procedure of a refund. I was told that I couldn’t get a refund because I had already approved the image/logo that I had created. Obviously customers approve the PDF generated image of how the product will look like because I just assume that it’s going to look as how I designed. I followed up responding that I approved of it because of the generated PDF image of the final product is what I thought I would receive but I didn’t, and that the return policy stated; “In the rare case you find yourself unsatisfied with your purchase, rest assured that we offer a hassle free return process for a refund as set out in this policy.” I was then given an address to return the labels to and from there, once they received my order back they would refund me. I sent it back with tracking. It was delivered to them on Tuesday, today is Thursday. I emailed them Wednesday letting them know that my return was delivered the day before. They take another full day to respond to me asking for a return shipping label receipt. I just sent “receipts” for my shipping and even screenshotted the annotated delivered date. This is definitely not a hassle free return and on top of that, customer service is untimely. It takes them one to two full days to respond back to me. I wanted these labels to work out but it didn’t. It’s even more disappointing that I’m having to constantly contact them about my return and having to do so much more unnecessary things to even get a refund back. I don’t recommend.