dukeanddexter.com/

Ordered 2 pairs of shoes in the sale. Still no sign of them. Emailed for help. Asked to check the tracking, which I’d done several times before the email for help. Still no response. Not sure you’ll like this review but here it is. Very disappointing customer service. Unlikely to be buying again.

shipping took much too long. now i would like to change my order, but haven`t heard from you since last friday! i wrote several emails, but you never replied! i purchased a pair of DUKE SOHO ANTHRACITE LOAFER in uk9 and would like to have the DUKE SOHO MARRACA LOAFER in uk10 instead. please contact me asap, because i`m leaving the country after christmas for 2 weeks and would like to send the shoes back before.

Made an order on 3rd Dec 2019. The items should have been couriered and received within 2-3 days from order date. I was planning to wear new shoes during the holiday season. I tried following up and one of D&D reps responded and reconfirmed on the 7th that I will be getting them soon and the delay was due to the sale season Traffic. Till date (14th Dec) I haven't receive them. I followed up again with the same person but no response!!! Totally unprofessional and disappointing!

Difficult to give feedback on the products when I haven’t received them or had any delivery updates, 2 weeks from the order date. They look good in the photos though!

Shoes never received