www.theadventurechallenge.com

www.theadventurechallenge.com

4.5
Based on 138 reviews
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Michelle

Customer Service A+

Okay, where do I start? I have purchased these books as gifts for friends and family and recently purchased two for myself. I messed up on the shipping details and thought I selected Express Shipping, When I emailed them, on a weekend, Trixie was fast to respond and a then even followed up on Monday. Fortunately, even though I messed up, my books still arrived for a fun weekend adventure. They were great and I appreciated the follow up and the care. OH, and the books were fun and adventurous and we cannot wait to continue our adventurous spirit.
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Darya

Excellent customer service

I ordered a book and it got stolen or lost. Regardless, I never received the package. Ended up emailing their customer service got a reply quickly after. After I double checked to make sure the package wasn’t delivered to my neighbors this company decided to just send me another book for free! It wasn’t their fault that the book was stolen, yet they care enough for the customers that they sent a replacement copy! I already have two different books from them and will continue to recommend them to my friends and family :)
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Chidera

Speedy Response and Action

They were extremely helpful via email and were able to solve my query in a timely response. Thank you so much!
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Amanda B.

Customer Service Team, Ana

Ok so haven't even received my product yet and I was able to see tracking information but then it vanished. I reached out to customer service because I have been scammed before and I just wanted to make sure. Ana took my concern and made me feel at ease. She answered my questions and concerns about not being able to see it and there's sometimes glitches with their system since they are so new. And after that I did start seeing more updates about my order, Yay! But, Ana was still updating making sure I got all the updates she was getting which was a great feeling. So thank you again Ana for treating my concern with the speed and consistency you provided. Again I havent received my product yet but I'm already in love with the staff and cant wait to see what they have in store for my husband and I so thank you again!!!!!!!!
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Chelsea

Defective Camera Replacement

I received a defective camera and customer service (Ana specifically) quickly helped get my issue resolved. I received this as a gift so I didn’t have all info but had enough that they were able to help me. Appreciate them so much!
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