carolinacreekhouse.com

Have not received the product. This has taken too long

You sent the wrong rug but it is too much trouble to return and the color is fine so I kept it.

The actual product, the Emily mat was wonderful. And the purchasing process was easy and it came quickly. However my problem is with the return process. Unfortunately the mat did not work where I was hoping to use it so I started a return process and I get an email saying it will cost me over $20 to email back so I had the option of picking another product or paying the shipping. I feed very deceived because nowhere in the return info did it state I would have to pay that high of a returning fee. If I had known that I would have not order something. This mat is a decorative item and I would not have taken the chance for it to work if I knew the return process was the way it is. I’m so sorry to have to give a low star review.

For the price paid I, I expected a better looking product!

Didn’t work in my space and expensive return process