www.wristbands.com

The Wristbands I ordered were amazing looking but colors on it were not the original color that was shown on the proof! :(

Delivery selected was 3-day UPS. Order was on 9-18-20. Delivery happened six days from order on 9-24-20. When I have ordered wristbands in past .... delivery is usually more prompt to delivery method selected. Not sure why it took six days to deliver from order date.

Communication was bad on both ends. Order got really confusing.

While the ordering process was quick and painless, the communication with customer service was a bit of a mess. I quickly realized that my order might not make it in time for our event and called to see if there was any way to speed up the production process (removing the need for proof approval, putting a rush on the order, upgrading shipping, etc). Everyone I spoke with was friendly, but my initial call requesting a rush on my order was not logged by the initial customer service rep. I trusted that had been done, but when I called early the next week I was told that the order was still proceeding as normal, and very likely would not make it in time for our event. The second customer service rep placed a rush on the order and the order was printed and shipped within two days. The only problem was that it wasn't communicated to me that the order would ship on a Monday (Labor Day), rather I was told that it would likely not be printed until Tuesday at the earliest. I was unable to upgrade shipping in time and the order arrived the day after our 3-day event ended. When the order did arrive, the print quality on the wristbands was poor and not something I would feel confident providing to our attendees in the first place. Despite a high quality file the print quality was streaky across the entire order. For all these reasons I'm inclined to ask for a full refund, but highly doubt I'd receive one. As a non-profit, it's important for us to be hyper aware of our budget, and while a $262 order might not seem like a lot, every penny counts. I would have at the very least have liked the opportunity to cancel the order (while still paying for the custom plate) if I knew I wouldn't have had the chance to even attempt to upgrade shipping, but I never had that chance. For all these reasons I have no intention of using these services again in the future.

We have not received our order as of yet. Ordered on May 3. Tracking per UPS shows a label was issued, but it hasn't moved. Our event is over until next year Maybe we'll have them by then.