U-PACK

Good.. wish a smaller qty could also be made available

The site UI can be improved. It will be easier for user to select the desired size first and click apply to get the desired result instead of loading the page every time even if they make the slightest of the change. Your older UI was better in these term. Please offer Box Printing in Smaller Quantities, like in multiple of 10. For a business like ours, ordering a 100 box of same size is not always possible as our business have many different product and each of them need different type of boxes. If we were to order a 100 box together, ordering to a local vendor is more convenient and cost effective. Offering a minimum 10 box printing will be very convenient plus you get more recurring printing fee. Cost of the boxes are a little higher. Its ok for small quantities, but for large quantities lets say 100 or 200 boxes, the local market is up-to 40% cost effective.

One box from my previous order was damaged.

The product is good. Sturdy and well made. Problem is Delivery. Takes too long, with little information and certainly not hassle-free. The website gives you no indication of how long delivery will take, neither do they give you a live tracking link unless you call them and ask. Instead you are asked to go to a third party website (which I'm not sure they mention in your order info) and input the tracking number there. Overall i think delivery took a good 10-12 days so will have to consider that for reorders.

I would agree service is good and the quality of materials are also good as we expected,