1. Inspite of error in
1. Inspite of error in filling my order, Robert of the Support Team acknowledged and quickly rectified the error. Good job.
2. I am still waiting for directions from the Warehouse Team as to returning the wrong stuff. Maybe there is a business case for not retrieving it ?(cost >benefit)
3. For Continuous Improvement, maybe useful to track Rate of Error in Filling Orders as a KPI.