A week late and zero
A week late and zero response to phone calls or emails to customer support. I'm assuming the printing is done in China or India. There's no point showing a estimated date of delivery if it is going to be weeks late. A book sample was ordered a month ago, and I did need 70 copies. The sample was supposed to be delivered a week ago before I would invest in the 70 copies. Obviously the order of 70 copies has gone to a more responsive printing house now.