A Caution for Money Orders
I do enjoy the way the site is designed. Navigation is easy and customizing a doll is simple and enjoyable as well. The live customer support at the bottom right is a nice touch and can be really helpful when you can't find your questions in the FAQs.
My issues are that when I called the customer support number at the top of the screen it was just a survey to win a cruise or something. It wasn't till I emailed them that I was able to get a working number. Also I had a lot of problems ordering w/ a money order(s). It wasn't till I had a 3rd party investigate and provide proof that my money order(s) had been cashed that they had hastily sent my order to begin manufacturing. Some of the customer support was helpful, others seemed to assume I was elaborately trying to get free stuff, as I feel they began to ignore my e-mails.
I will likely continue to use their service, just not through money order payments. ;)