Hello, I recently purchased your
Hello,
I recently purchased your “Clone-A-Willy” molding kit and attempted to use it according to the instructions provided. Unfortunately, the product did not work as described.
The directions stated to mix the mold powder with 90-degree water for 45 seconds and then pour the mixture into the cylinder. I followed these instructions exactly. However, by the time I finished mixing and went to pour the solution, it had already hardened and become completely unusable. As a result, the entire kit was wasted after a single attempt.
I’m very disappointed, as I carefully followed the steps and still was unable to complete the process. Given that the instructions appear to be inaccurate or misleading, I would like to request one of the following resolutions:
• A full refund for the product
• A replacement shipment of the mold powder so I can attempt the process again
Please let me know how you would like to proceed. I can provide proof of purchase and any additional details if needed.
Thank you for your assistance. I look forward to your response.
Best regards,
Daniel