www.pacsafe.com

I had purchased the Pacsafe Venturesafe 25L from a local store and after a few months one of the shoulder straps had started to show some fraying. I sent an email to your customer service email and Arthur was more than helpful. I now have a new backpack and am ready for my next trip! Thanks so much.

Quick response , and solution. Very happy. Thanks you

Although UPS was a mess, Pacsafe was very helpful and helped to solve my issue immediately.

My pacsafe handbag zipper failed...just days before the 5 year warranty deadline (of course it did). PacSafe helped me register it and helped me select a new replacement handbag. No haggle, no issues, just a company standing by their promise. Love it. Customer for life :)

The customer support are fast responding and very clarify on the answer