www.pacsafe.com

Carrysafe 200 Shoulder STRAP to use with Metro safe LS 200 Shoulder Bag (not compatible with Metrosafe Should bag) Unfortunately, after paying $ 35 for Carry safe Strap and after the shipment arrived I've realized that the Strapdoesn't fit the Metro safe bag because the Strap which comes in Metro safe bag is stitched and fixed to the bag while I assumed it to be detachable. Unfortunately, the Strap is of no use and I wish if i had been warned or advised by Pacsafe that these two items are not compatible with each other i wouldn't have done this mistake. I agree I should have checked the compatibility of these two items but its should be made clear in the website that these straps are have limited compatibility option and that not all the Shoulder bags can use this strap.

hopeless support

The email adres eurosupport@pacsafe.com didn’t answer

No reply to my follow up question

I wrote to complain about the POS lock included with the Safe Bag. I read it in the reviews but thought it was probably customers not following instructions. Not so. I VERY CAREFULLY read and followed the instructions and setting the lock combo did not work. It would not turn back and it broke when I tried to turn it with a little force. I wrote customer service and said you should listen to the reviews and change the lock you include. I got a “canned” response telling me to send it in for warranty evaluation. I did not have time to do that as I was leaving within two days so I had to go out and buy a lock while trying to prepare to travel. I wrote back and explained that and got no response. Clearly, the lock is not a major component of the bag purchase but the warranty process is an impediment to replacing it. My recourse is to write bad social media reviews - maybe with enough of them you’ll listen to them or you’ll just suffer the sales decline. Bad Lock - Bad Customer Service! You wrote in this request for review "We are constantly on the path to improve your Pacsafe journey. Whether it's thoughts on product features, how we can improve your shopping experience or ways we can enhance our customer support, please share below!” I did and you aren’t. My social media reviews will include that you make a false brand promise. How would the rep have handled it if you really wanted world class products and customer service?