LIVE - aquae-jewels.com

Aquae jewels sent me a package via DHL that required signature upon delivery. DHL delivered the package, but never attempted to receive a signature. This led to the package being out in the open, without my knowledge, and I never ended up seeing the package (Assuming either theft or misdelivery). DHL admitted their mistake and offered a full refund if Aquae submitted a claim. Both myself and DHL told Aquae to submit a claim, multiple times, to which they never did and insisted on not following DHL’s process, despite DHL offering a full refund. DHL ended up sending them a full refund. Aquae then offered a replacement piece, rather than submitting the claim per DHL’s instructions, but proceeded to cancel the order mid-delivery and have it sent back to Aquae. I am now without product or refund due to Aquae’s predatory business practices. They need to be held responsible for their dishonest actions and I’m going to write reviews all over their social media, so no one buy from this company. They are a SCAM!!

Not same picture

High price low quality

My jewelry is beautiful but I used it once and it broke already.

The whole experience was terrible. The earrings are way smaller than in picture. I decided to return them and they told me that I would only get part of the money back as the VAT amount won’t be refunded. I accepted this nonsense condition and send the item back on the 19/12/2022. Today 18/01/2023 I haven’t still get the refund. I asked through email two days ago explanation and still no answer.