the-m-jewelers.myshopify.com

My wife was thrilled for the Barbwire bundle that we ordered. We also paid for the warranty protection package thing as well for it. When it came, the necklace came broken. Not a huge deal, reached out to customer service and they were quick to get us a new one on the way. After getting that resolved, my wife tried out the bracelet and within the first hour of wearing it, it broke. I reached back out to customer service explaining our displeasure and how we would like a refund as the quality and craftsmanship does not nearly reflect the price that was paid for these items. I was then ghosted for over 11 days. In that time I sent several follow ups emails with no response whatsoever. I finally got a response from them saying they would send a replacement bracelet which I did not ask for nor did I want. I simply wanted a return and refund of my money. Several more days go by and they finally respond again saying they can’t give a refund. I will never be buying anything again from here. Not just because the products quality is awful, but because the customer service and how they treated me in addition to the lack of response on their end. There are plenty other places and sites that take pride in their quality and craftsmanship and help out and take care of their customers.

Necklace was shipped broken. Requested a return. Heard nothing back.

horrible communication

Very poor design. As beautiful as it is

If i could rate 0 stars, it be that. Shipping took forever and the gold itself does not feel heavy at all. like it could break at anytime so easily, also it doesn’t even fit my wrist, so small and came with no expanders at all. trash gold fr. never buying from here again, just save your money.