jewelrybyjohan.com

I intended it as a Christmas gift, but it's still (December 29) somewhere out there, and the tracking status hasn't changed since the 18th. . .

I initially ordered this ring in July and was sent a ring sizing package prior to the ring being shipped. My partner and I had confirmed the ring size previously so I requested the ring. I was met with resistance by customer service to just start the process of making the ring with a warning that I would not get to resize unless I paid 50% of the cost of the ring. The sizing package showed up the same day, my partner tried the ring sizer and found that he was still a 9 by these standards as well as by the first sizing. So I confirmed the ring size to be a 9. I have a estimated shipping date of 8/15. After no updates for a while, I reached out to check and see if I would be notified when the ring was shipped so it could be tracked. I was told I would receive an update as well as a tracking link. When the 15th went and passed and I had still not heard anything, I e-mailed again requesting an update. I finally got a response on 8/18 that the package had been delivered two days ago to my mailbox. The ring had now sat in a black mailbox in 100 degree heat for two days because I wasn't notified. The package smells like melting epoxy as I open it and the ring/box is even worse. To top it all off, the size 9 ring which had been confirmed with two different kits does not fit my partners finger. All in all, I would most definitely go with a different company as my experience with this one has been extremely frustrating. To top it all off, we are due with our first child in 9 days so I don't have much time to start the back and forth with customer service again. I guess a silicone ring will do until we can afford a new one. I thought I had found the perfect ring for my partner but it turns out it's actually just going to be more of a hassle for us. Make sure you do your research before using this company for such an important life event.

We have not received the 2nd set of custom sizers nor have we received a ring yet. I am not sure what has happened to my order. . . . This is the 3rd ring we have purchased and we had the same problem last time.

Awful. Stuck in Customs, no answer from you. Still waiting.

Antler colour was not as described in the stock photo.