Mixed feelings
My fiancé didn’t love the first ring so we exchanged it right away. The exchange process was pretty simple (long wait) but she does love the new ring. The issue we still have with best brilliance, they have a special for free diamond earrings with engagement ring purchase, and they were never provided. We have reached out to support 6 times in the past month and still have no diamond earrings. The process overall hasn’t been great but still gave 3 stars because she loves the new ring.