Movado - EN

The watch I ordered came damaged. The control arm on the bottom dial was completely detached and just moving around inside the glass. I called to get this issue fixed and got the run around from two representatives until I spoke with Justin Farah. Justin was very knowledgeable and efficient. He took the time to handle my issue and got back with me in the time frame he gave me (two days). The watch has been shipped back with the label Justin provided me with and now I am just waiting on my NEW, DAMAGE FREE watch.

My order was wrong

I ordered a white ceramic watch. This was my 10th order, however I never received my watch. All of my other orders required a signature and I always got a message from the carrier when the product would be arriving . I never received a message or my watch.

Purchased a new movado watch on 06/02/2024 with engraving done on the watch and was offered a 10% discount online through a facebook ad from movado within 2-3 days they offered a sale offering 25-30% sales on the exact same watch as I purchased so I called into customer service an spoke to Guy Forjet he told me that the store that was offering that discount was movado but a discount subsidiary of movado that is why the discount was a higher percent than the 10% I was offered on the watch I purchased he went on too tell me that that particular subsidiary store of movado did not offer the engraving which was not true they do offer it and was being told false statements from there customer service agent Guy Forjet I asked him and emailed him after speaking too him on the phone for over 30 minutes about having a manager contact me via Email or phone call and included my number an correct email and contact information was never contacted by a manager other than Guy Forjet telling me that was just the way it is stone walling me I’m very dissatisfied with dishonesty of the the customer service department and believe this is the first and last time I will be buying a Movado product unless someone in upper management or over the above named customer service agent who would not put me in contact with for what ever reason and this is my experience. Sincerely,Robert Currie

I have yet to receive the watch I ordered. Please send new tracking information.