www.orientwatchusa.com

I ordered a sun and moon. I set it when it arrived and noticed almost immediately the watch was fast. I timed it and it was 5 seconds per minute fast. I called customer service and they told me to return it for a replacement. I returned the watch. After they received the return, they forgot to ship the new watch 2 days in a row. I finally received the replacement. Same thing. 5 seconds fast per minute. They sent me the broken watch back. When I emailed customer service, I received a rude response saying they sent me a new watch. So, again, I returned the broken watch. I emailed them to make sure they received it, they said they had and the watch was being tested. Then they refunded my money without apology or explanation as to how I received two watches that were both exactly 5 seconds fast per minute. There was no attempt to make the situation right, even after wasting a month of my time. Not only do they have a poor product, but customer satisfaction and service are obviously not a priority. I will stick with Seiko from here on out. Quite an unpleasant experience, to say the least.

Not good at all

Their customer service was very unempathetic and didn't not care to help a long-time customer of theirs

Product sizing was not correct, and it is causing issues with my watch. This leather strap was not a good replacement.