Final Part
I ordered this chair and the main base has a plastic handle which broke in shipment. Sent an email and pictures to request a new part. 2nd base arrived about 2 weeks later and the same plastic handle broke during shipment. Sent an email with pictures again and received notice that new part will be shipped out. All in all great customer service, fast response and very understanding. I am finally able to enjoy my chair. It is very comfortable and you can set how far back you want to recline it. The only suggestion I have is to redesign the plastic handle that broke in shipping. Maybe make it a turn knob style. As I turn it to create the increase or decrease of the reclining position, it feels that it could be broken easily by turning it. So I make sure to grab it at the base of the handle when turning it.