Customer Service
I received the H20HD and am pleased with the product. To date I have only used it on ceramic tiles. I was looking forward to using the steamer on my upholstery and stairs. I did contact Thane and asked what accessories I needed to do this as I couldn't see reference to it in the manual. To my disappointment, Customer Service told me basically to read the manual. This was not helpful. So although I like the H20HD, I am left unhappy with customer service. I did respond to their email with my unanswered question but did not receive further information. Perhaps you can help.